Privacy policy

Information we collect

We may collect information you voluntarily provide when you call us or submit a service request, including your name, phone number, property city, details about the water or sewage incident, and other information you choose to share.

Our website hosting and security providers may automatically process limited technical information such as your IP address, browser type, device type, pages viewed, referral source, and approximate visit time. This information helps operate, secure, and improve the website.

How we use information

We use information to respond to service inquiries, understand the type and urgency of a restoration request, communicate about requested services, maintain website security, improve website performance, and comply with applicable law.

We do not sell personal information. We do not use submitted incident details for unrelated marketing without permission.

When information may be shared

Information may be shared with service providers that support website hosting, communications, security, or business operations. Contact form submissions are processed by Resend for email delivery. These providers may process information only as needed to provide their services. We may also disclose information when required by law or when reasonably necessary to protect people, property, or legal rights.

Cookies and analytics

The website may use essential cookies or similar technologies needed for security and basic operation. If analytics or additional tracking tools are added, this policy will be updated to describe them.

Data retention and security

We retain information only as long as reasonably necessary for the purpose it was collected, business recordkeeping, dispute resolution, or legal compliance. We use reasonable safeguards, but no website or electronic transmission can be guaranteed completely secure.

Your choices

You may ask about personal information you previously provided, request a correction, or request deletion where applicable. We may need to retain certain records when required for legal, safety, or legitimate business purposes.

Children’s privacy

This website is intended for property owners, tenants, managers, and other adults seeking restoration services. It is not directed to children under 13, and we do not knowingly collect personal information from children.

External websites and communication providers

Pages may link to municipal government websites, Google services, or other third-party resources for convenience. Those websites operate under their own privacy practices, and this policy does not control how they collect or use information. Email delivery also depends on communications infrastructure operated by Resend and the recipient’s email provider. Avoid including sensitive financial, medical, identification, or insurance-account information in the callback form unless it is specifically requested through an appropriate secure channel.

Review third-party policies before sharing information directly with those providers.

Policy changes

We may update this policy as our website or practices change. The effective date above identifies the latest version.

Contact us

Questions about this policy may be directed to Sewage Damage Cleanup & Restoration Schertz, 11665 Lower Seguin Rd Suite 110, Schertz, TX 78154, or by phone at 210-851-9787.